Terms of service

Welcome to amaisaigon.vn

Amai Saigon Joint Stock Company, located at 83 Xuan Thuy, Thao Dien Ward, Thu Duc City, HCMC, operates the website located at: https://www.amaisaigon.vn (Website). Our website is officially registered with Vietnam's Ministry of Industry and Trade.
By visiting our website, you agree to the Terms & Conditions on this page. The website reserves the right, at any time, to change, modify, add, or remove any part of these Terms. Changes take effect immediately after they are posted on the website, with no prior notice. And by continuing to use the website after changes to these terms are posted, you agree to those changes.
Kindly read the Terms & Conditions of using and purchasing from this Website. If you do not agree to these terms and conditions, please exit from this website.
1. Website User Guide
You must be at least 18 years old to access our website or be supervised by a parent or legal guardian.
Without our prior written permission, you may not use any part of this website for commercial purposes or on behalf of a third party. 
2. Customer information
You are responsible for ensuring that the information you provide is correct, including your name, address, phone number, and email address. Kindly double-check the information before submitting your order.
You acknowledge and agree that we are not liable for any loss or damage you may incur as a result of providing us with incorrect information, including your name, shipping address, contact phone number, or email address.
3. Accept orders and prices
We reserve the right to refuse or cancel your order at any time for any reason related to technical errors or system errors.
We are committed to providing accurate pricing information. However, sometimes errors still occur. For example, in case the product price on the website is incorrect, we will contact you for further instructions or order cancellation. We also reserve the right to refuse or cancel any orders, whether or not it has been confirmed or paid for.
The price displayed on the website is the final price, including VAT. The price may change depending on the time and any associated promotions. Shipping fees for orders placed in Vietnam will be applied in addition, if applicable, and will be displayed on the Payment page. The shipping fee for international orders will be notified later via email.
4. Trademarks and Copyrights
We own all intellectual property rights (registered or unregistered), including any design, text, graphics, software, pictures, video, music, sound, a compilation of the software, the source code, and the underlying software. The entire website's content is protected by Vietnamese copyright laws and international conventions. All rights are reserved.
5. Legal rights
The terms, conditions, and content of this website are regulated by Vietnamese law. Any issues resulting from the illegal use of this website will be addressed by the relevant Court in Vietnam.
6. Privacy Policy
Unless required by law, all personal information will be kept confidential.
All email addresses collected are solely used to notify you of information regarding your orders and our promotions and are not used for any other purpose other than the two previously mentioned. If you don't want to continue receiving mail, you can opt out by clicking the link at the bottom of any promotional email.
You may not interfere with the system or change the data structure with any program, tool, or other means. It is also strictly forbidden to distribute, disseminate, or promote any activities aimed at interfering with, destroying, or infiltrating the system's data. Individuals or organizations who violate the law will be deprived of all rights and, if necessary, prosecuted in court.

If you suspect that your personal information is being used for the wrong purpose or within the notified scope above, kindly send an email to info@amaisaigon.vn with specific proof, and we will assist you as soon as possible within 24 working hours.
7. Payment method
Bank Transfer is our primary payment method and applies to all orders. The bank details will be shown on the final payment page after the customer chooses the transfer payment method and places the order. Your order will be processed once we receive the bank transfer.
For orders under VND 1,000,000 delivered within Ho Chi Minh City, you can choose between Bank Transfer and Cash On Delivery (COD).
8. Delivery process:

We ship to almost every country in the world, including Vietnam.
a. For home delivery orders:
Shipping fees for orders in Vietnam will be displayed on our checkout page and calculated for each order placed. The shipping fees of international orders will be notified later via your email.

For orders delivered within Ho Chi Minh City, we use Grab Same Day service or Grab Instant service and you will receive your package within 24 hours after being placed. 
For orders delivered to other provinces of Vietnam, we use Viettel Post delivery service and you will receive the package within 3-5 working days.
International orders will be processed within 24 hours after being placed and delivered to your address within 12 business days.
Kindly note that we are not liable for any shipping or delivery delays occurring after the order has been sent to the carrier since the shipping and delivery time are entirely dependent on the carrier.

If there is a delay in delivery longer than the estimated time, amai will notify the customer and support customers to cancel the order if needed.
b. For in-store pickup orders:
When picking up your order, please show our store staff the information about your order, including your name, phone number, and order confirmation email. After checking and verifying, our staff will give you your order.
If another person comes to the store to pick up the order, please include the recipient's name and phone number in the Order Notes section and send the recipient an order confirmation email for information verification.
9. Return and Exchange Policy
If you have any feedback or complaints, please contact us within 48 hours after the order is delivered.
We will process complaints about broken orders due to shipping if you have a video of the opening process.

We don't accept returns and only allow exchanges within 48 hours of the order's successful delivery in the following circumstances:

If you want to change the color or size of the product, the exchange order cannot be less than the original order. For orders in Ho Chi Minh City, the exchange duration is 1-2 days, while suburban and overseas orders take 4-10 days. The customer will bear the expense of the swap.

If you want to exchange the product because we delivered the incorrect product or the product is defective, the exchange duration is 1-2 days for orders inside HCMC and 4-10 days for suburban and overseas purchases.